Refund policy

Rila & Co cannot take any responsibility for lost or damaged mail once it has left our care. Lots of care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent. If you receive you product and its damaged please contact us within 48 hours. Please send photos and order number to rilaandco@gmail.com

 We don’t offer refunds or exchanges on personalised and custom orders.

Refunds and replacements will not be offered if the customer:
* simply changes their mind
* decides they do not like the purchase
* decides they have no use for it
* damages the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces
If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.